Frequently Asked Questions

GENERAL

Question Answer
Why is teeth whitening important? Teeth whitening is an important part of overall dental healthcare because it supplements your daily teeth cleaning activity. Smile Gorgeous product clean surface stains and keeps your teeth whiten at all times.
What causes tooth discolouration? The most common causes include coffee, tea, red wine, candy and tobacco.
Can anyone use Smile Gorgeous products?

Smile Gorgeous teeth whitening kit is not intended to be used by anyone under the age of 18.

It is also advised not to use teeth whitening kits if you:

- Are pregnant or breastfeeding

- Have gum disease or they are in poor condition

- Have jaw problems

- Suffer from tooth decay or colitis

- Wear metal or ceramic braces

We recommend consulting with your Dentist prior to using Smile Gorgeous regarding any concerns you may have.

Are Smile Gorgeous products safe? Yes absolutely. All products have been NICNAS approved and have been officially tested to ensure they are safe.
How often should I use and how long do the results last?

We recommend daily usage for a total of 12 days. Results will vary from person to person however we guarantee a whiter shade within 7 days.

How long results last for will depend on the types of foods/liquids you regularly consume and if you're a smoker etc.


We recommend you whiten your teeth with maintenance applications with refill packs to maintain your Smile Gorgeous results.

Are your products cruelty free? Yes, we are proud to say that they are and always will be.
Does Smile Gorgeous products work on caps, crowns, fillings or veneers? Smile Gorgeous whitening products are not intended for caps, crowns, fillings or veneers and only whiten tooth enamel.
How white can my teeth get by using Smile Gorgeous products? Generally a single treatment can whiten your teeth anywhere from 4-7 shades. We do recommend continuing completing the treatment with refill packs to continue achieving your maximum whiteness. [I am not sure if this can be proven?]
How does the whitening gel work?

The whitening gel is placed into your mouth tray, once inserted over your teeth the active ingredient in the gel starts to break down.


Oxygen enters into the enamel and dentin which in turn breaks down the stain inside the tooth. The structure of the tooth is not changed, only the colour is dissolved.

What happens if I swallow the whitening gel? If you feel that the teeth whitening gel has gone down your throat, do not panic. Nothing will happen to you that will put you in danger or that will harm you. It will simply pass through your system without causing any damage. [Should we mention, put water in your mouth and spit it out if possible.]
Are Smile Gorgeous products vegan and gluten free? Yes, we are proud to say that our products are vegan and gluten free.
How long after eating can I use the teeth whitening kit? We recommend brushing your teeth after eating and then using our Teeth Whitening Gels. Brushing your teeth will ensure that there is no food in the teeth to interfere with the process.
How long after teeth whitening can I eat food or drink?

You can eat and drink after your whitening treatment but your teeth maybe a little sensitive.

Be careful not to eat or drink anything that could stain your teeth such as red wine, tea, coffee, cranberries, and beets.

Where else can I buy Smile Gorgeous product from?

 Currently, our products are exclusive to www.smilegorgeous.com

 

TEETH WHITENING KIT

 

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Answer

What comes in the kit?

Smile Gorgeous Teeth Whitening Kits include everything you need for a guaranteed whiter shade.


Every kit will include:


4 x 3ml Whitening Gels

1 x Mouth Tray

1 x 6 Mini Bulbs LED Whitening Light

1 x Shade Guide

1 x User Manual

How many times do I have to use the kit to get results?

You will get 12 days of usage out of the Teeth Whitening Gels, which are 3 uses per gel.

What is the mouth tray made of?

Our mouth tray is made of silicon which is 100% safe and flexible to fit any mouth shape or size.

How much gel do I use?

For everyday application, we recommend using 0.5ml of the syringe gel on the top and 0.5ml on the bottom of the mouth tray (1ml total).

What are the ingredients?

Glycerol, Sodium Carboxymethylcellulose, Ethylcellulose, Edetic Acid, Citric Acid, Sodium Chlorite, Menthol.

Can I use the kit if I have retainer?

We recommend consulting with your Dentist prior to using Smile Gorgeous regarding any concerns you may have. The full list of ingredients are listed above.

Does it do all your teeth or just the visible ones on the front?

Our mouth trays are made with a soft flexible silicon that requires no molding. For everyday application, we recommend using 0.5ml of the syringe gel on the top and 0.5ml on the bottom of the mouth tray (1ml total).


We do believe there is a reason to whiten the visible teeth and use other oral care measure to care for your back teeth.

Can I use the kit if pregnant or breastfeeding?

We recommend consulting with your Dentist prior to using Smile Gorgeous regarding any concerns you may have. The full list of ingredients are listed above.

Can I share my kit with a friend or partner?

For hygienic reasons we recommend keeping your Smile Gorgeous light and mouth tray all to yourself. You can share the gels, however for maximum results of shade it’s best to use the full course of application as directed.

Can I use the kit with braces?

We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit.

Does the Kit whiten my caps or veneers?

Smile Gorgeous Kits formula only remove stains and whitens natural teeth.

Can the Kit be applied on crooked teeth?

Yes, Smile Gorgeous Kits are suitable for teeth of all shapes and sizes. The silicon mouth tray is flexible and can fit comfortably on any mouth shape or size.

How does it work?

Smile Gorgeous Kit gel formula has been specially formulated to gently whiten teeth. The gels works in conjunction with our LED light to delivery instant results in 10 minutes.

How do I use the Smile Gorgeous Teeth Whitening Kit?

1) Clean teeth by brushing with toothpaste
2) Take both batteries out of the LED Light, remove plastic and
    reinsert the batteries with the writing side facing up
3) Attach the mouth tray to the LED light
4) Twist top off gel syringe and apply 1/4 of the gel to the top and   
   1/4 to the bottom of the mouth tray
5) Put it in your mouth and turn the light on to active it
6) Wait for light to turn of after 10 minutes
7) Rinse mouth out with warm water
8) Smile!

Can I use the Kit if I have sensitive teeth?

Yes, our formula is specially developed to ensure that you will not encounter any sensitivity.

What do I do when I have excess saliva whilst using the Kit?

The buildup of excess saliva isn’t cause for any concern and will not affect the outcome of the teeth whitening process. If you do find that the buildup of saliva is becoming excessive during your applications simply spit into the sink.

What are the benefits of the LED light?

The blue LED light uses the same technology that dentists use for in salon whitening.


The LED light breaks down the gel formula at a fast rate to delivery optimal teeth whitening results in just 10 minutes.

What batteries does the LED light take?

The LED light takes 3V coin batteries (CR2450).

How long will the LED light last?

The LED light will last for 6+ months depending on your usage. If you happen to run out of batteries you can easily buy replacements from your local supermarket, chemist or department store.

Is the LED light waterproof for me to rinse off after application?

No, only the mouthpiece part of the LED light needs to be wiped by a clean cloth after each treatment.

Is this the same as UV light?

No the light is LED not UV. The LED light breaks down the gel formula at a fast rate to delivery optimal teeth whitening results in just 10 minutes and is non harmful.

What is the expiry date for my gels?

We recommend using your Teeth Whitening Gels within 12 months of opening.

Where is the best place to store my gels?

We recommend storing your Teeth Whitening Gels in a cool dry place.

Can I experience pain when teeth whitening?

Teeth Whitening gels should not actually hurt when you use them and have no sensitivity. However you still experience pain it could be a result of gum disease or another underlying dental problem. You should consult your dentist immediately if you experience severe pain.

Do I always need to buy the whole kit again?

We sell whitening gel refills on the website so you do not need to re-purchase the whole kit and save more.

Is there anything I need to do after using the Smile Gorgeous Kit?

After application and for optimum results try to avoid the following for 12 hours: coffee, tea, red wine, candy and tobacco.

Will it work if I get invisalign?

Yes, Smile Gorgeous Teeth Whitening process will work with invisalign.

 

GELS (REFILL PACK)

 

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Answer

What are Gel Refills?

Smile Gorgeous Gel (Refill Packs) are for when you have completed the initial 12 days application process and are now into the maintenance stage of Smiling Gorgeous!


The refill pack comes with 6 gel syringes lasting total of 18 days, no LED device is included.


We recommend buying the Smile Gorgeous Kit before buying the refill packs to have all the accessories ready for application.

How many applications do I get out each pack?

You will get 18 days worth of usage out of the Teeth Whitening Gels, which are 3 uses per syringe.

Do I need the LED light and Mouth Tray too?

Yes, you will need the LED light and mouth tray to Smile Gorgeous! If this is the first time using Smile Gorgeous, our Teeth Whitening Kit is the best option and has everything you need to get started. You can purchase it here → xxx

How much gel do I use?

For everyday application, we recommend using 0.5ml of the syringe on the top and 0.5ml on the bottom of the mouth tray (1ml total).

What is the expiry date for the gels?

We recommend using your Teeth Whitening Gels within 12 months of opening.

Where is the best place to store the gels?

We recommend storing your Teeth Whitening Gels in a cool dry place.

 

SHIPPING

 

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Answer

Where do you ship to?

We ship to all countries worldwide! If you have any further questions please send us a message, we would be more than happy to assist.

What are your shipping time frames?

We ship within 1 business day of your order.


Standard shipping times vary as follows:


Australia

Standard Shipping (4-6 Business Days)

Express Shipping (1-2 Business Days)


Europe

Standard Shipping (5-14 Business Days)

Express Shipping (2-5 Business Days)


USA & Canada

Standard Shipping (6-10 Business Days)

Express Shipping (2-5 Business Days)


UK

Standard Shipping (2-5 Business Days)

Express Shipping (2-5 Business Days)


INTERNATIONAL

Standard Shipping (6-14 Business Days)

Express Shipping (2-5 Business Days)


Note: Al shipping times exclude customs delays.

How do I track my order?

Once your Smile Gorgeous product has been shipped, you will receive a shipping confirmation email with your tracking details.


Once your parcel has reached the destination country, it is best to track it with your local postal service.

What if I haven’t received a shipping confirmation email?

Please allow up to 48 business day hours for your shipping confirmation email. If you do not receive it after this time period then please make sure to check your spam folders, if it is not in there then please email us at support@smilegorgeous.com and let us know.

 

BILLING AND PAYMENTS

 

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Answer

What payment methods do you accept?

We accept Visa, MasterCard, Amex, Paypal and Apple Pay.

Do you offer refunds?

Smile Gorgeous will cover the cost of return postage for faulty items only.  

If the item is faulty, it must be returned within 7 days of receipt of the purchase.  All faulty items must be returned in the condition they were received, which includes all packaging, instruction manuals and items included in the kit. Before returning the faulty item please inform our customer service team outlining the fault through email support@smilegorgeous.com

Do you offer exchanges?

Smile Gorgeous does not offer refunds if you change your mind. However, you can exchange the item for another item of equal or higher value.  If your order has already been processed and/or received, the cost of returning the item for exchange is to be covered by the buyer. If you would like to exchange your item please email support@smilegorgeous.com

Do you accept returns?

We are always happy to accept returns within 30 days as long as your kit has remained sealed and unused. Simply return your kit back to us as our address below and your payment will be refunded within 24 hours. Please understand that due to health and safety reasons we are unable to accept returns on opened kits.


If you would like to return your item please email hello@smilegorgeous.com

 

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